01 / About Us /
The
Sugarshot...ers
Why Us?
SugarShot is the child of two successful LA IT services companies, merging together to achieve something greater together. Separately, we were acutely aware of our strengths and weaknesses – but together, we’ve expanded our capabilities and expertise to bring more value to you.
Our Culture
We.
Love.
LA.
Our Culture
We bring the energy of
Silicon Beach with the
experience of seasoned
veterans.
Our Culture
We are committed
to winning clients over
to become raving fans.
Our Culture
We are a rebellion
against the IT grain
and norm.
THE SUGARSHOT LA TEAM
Arnie
Co-Founder & CEO
Brandon
Solutions Architect
Chris
Helpdesk Technician - L2
Dani
Revenue Operations Administrator
Dean
Sr. System Engineer
Jon
Sr. Helpdesk Technician
Jorge
Sr. Helpdesk Technician
Kimberly
AppDev Manager
Marie
Director of Finance
Michael
System Administrator
Mikayla
Project Coordinator
Mike
Helpdesk Manager
Raquel
Client Success Manager
Richard
Director of Operations
Sara
Service Coordinator
Scott
Co-Founder & Director of Bus. Dev.
Steven
Field Technician
Tina
Director of Client Experience
Torian
Helpdesk Technician
Uriel
Helpdesk Technician
SugarShot really does provide astoundingly good customer service. If there’s an issue I can generally get it resolved very quickly and in a very user-friendly way, and that’s quite special. SugarShot frees management to focus on core business.
SugarShot works very hard at what they do. They CARE about the customer and it's not just about earning a few dollars and spending a few hours. They focus on establishing a relationship with their customers with honesty and integrity.
Arnie also knows his industry inside and out and helped us avoid many pitfalls and problems that came up as we scaled to a larger company. We would have never been able to handle all the server issues, bandwidth issues, and security issues.
“Before switching to SugarShot, I became overwhelmed at maintaining my own IT due to updates and new technologies. It was difficult for me to take vacation. I used the SugarShot monitoring services not only for 24-hour support but also to eliminate the hassle of managing an internal IT employee.”
Let me take this opportunity to compliment you and your entire staff on the excellent job you have done to get The Ronald Reagan Presidential Foundation online and ready. The outstanding solution you proposed has given us confidence.
Services