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SugarShot Incident
Response Services

Emergency Incident Response Services


If your network hasn’t been threatened yet, it’s only a matter of time before disaster hits. If it has, you know how a cyber incident can cause complete and utter chaos. An incident response plan can help you mitigate risk and prepare for all types of events.

Operational continuity

If you can’t say with absolute certainty that your disaster recovery plan is keeping your business safe, you need SugarShot’s incident response and business continuity services. With our complete backup services and proactive business continuity planning, you can rest assured that you’ll be covered no matter what happens to your business.  If an emergency has already occurred and you’re reaching out, we can quickly mobilize an incident response team of engineers and managers to attend to your problem and ensure you are operational and running again, as quickly as possible.

Emergency response 24/7/365

When disaster strikes, there’s no time to waste. If a data breach, network virus, system shutdown or other catastrophic IT event hits your business, we quickly mobilize an incident response team of engineers and managers to get you operational — fast. Here’s what partnering with SugarShot for incident response services looks like. No matter the time of the day or day of the year, you can call SugarShot for emergency incident response services.


The SugarShot Approach

Proactive planning

Reduce costly downtime in the event of a disaster. Our business continuity services and recovery plans help you get back to business fast.

Future focused

Incidents happen and you can’t predict the future. But with our help, you can prevent the worst from happening again and protect your valuable business assets and data.

Incident Response Services

Fix and Plan for Urgent Incidents

SugarShot’s emergency protocol focuses on a rapid fix of whatever issues are impacting your operational continuity. After the holes have been plugged and your IT systems are restored, we buckle down and craft a plan to ensure it doesn’t happen again.

Worry free IT

Stop stressing over what might happen in the future. We offer customized solutions for data backup to safeguard you from all the threats out there.


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SugarShot allows me to focus on what I do best: running my company. Our network is no longer held together with bubble gum and bailing wire. With SugarShot we have a solid infrastructure in place.
Mike Holwick
Holwick Construction
SugarShot gives us piece of mind; the service level and responsiveness to tackling whatever issues arise is very quick. There hasn't been any downtime or problems with the network.
Scott Hayashi
“Before switching to SugarShot, I became overwhelmed at maintaining my own IT due to updates and new technologies. It was difficult for me to take vacation. I used the SugarShot monitoring services not only for 24-hour support but also to eliminate the hassle of managing an internal IT employee.”
Paul Lin
United Pacific Industries
SugarShot's technology and available products have enhanced our efficiency and business mobility tremendously. Scott and the team have been extremely knowledgeable and I feel like an important client.
Jeff Munjack
JDM Financial Group,
Everything went great with the new network set up. We will definitely use SugarShot again when the need arises.
Paul Chackel
Director of Technical Operations,
Benenson Strategy Group

Our Incident Response and Business Continuity Services

Emergency on-site help
Replacement IT services
System restoration
Backup recovery
Data loss recovery
Hacking prevention & response
Detection Monitoring
Process improvement

Why Trust SugarShot

Real-time communication and strategic guidance
You need an expert in your corner to help you plan and anticipate future needs. Our dedicated team will be there every step of the way to offer ongoing strategic advice, intelligence and confidence.
Security comes first in everything we do
For most modern businesses, security is a growing concern and necessary for survival. We don’t charge extra for a separate security product. Security is embedded in our DNA and weaved into every service we offer.
Technology insights that power business growth
Nothing gets us more excited than helping businesses build a sustainable future. We design a tactical roadmap to show you where you are and get you where you want to be.
Technology made ridiculously simple
We take all the complexities of IT and boil them down into a single holistic solution, customized to you. You’ll understand exactly what you’re getting, how much it costs and how each piece fits into your growth goals.
Simple, flexible pricing
With our straightforward pricing model, you’ll never have to wonder where your IT budget is going. You pay per user and per device, giving you the freedom to scale and flex as needed.
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