Managed IT Services Managed IT Services

Managed IT Services

Sugarshot managed IT

01Managed IT Services just got sweeter

Simple pricing. Clear technology priorities. Continuous business insight. And security baked into every level. At SugarShot, we’re shaking up IT services and future-proofing US businesses with unrivaled insight into our clients’ technology and IT security needs.

02We do Technology. Differently

At SugarShot, we implement Technology. Differently. We believe that slow and unreliable technology is crippling for a growing business, and we offer a technology and IT blueprint to help you get from where you are to where you want to be. This includes implementing a stabilized IT environment and secure processes that remove the stress and burden of IT from your plate. We specialize in managed IT services and computer network services for businesses across the United States from Los Angeles to Nashville, Miami and more.

03Keep your business running with the right Managed IT Services partner

The right IT services provider should help and not hinder operational continuity. You need to keep your business running at optimal performance and your IT systems and technology play a pivotal role in ensuring that. Simple IT oversights lead to costly downtime but SugarShot catches technology problems before they impact your business.

Our clients across the USA - Our clients across the USA - Our clients across the USA -
Competitively priced. Award winning support. Get a quote.
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The Sugarshot Guarantee

What We Do

IT support
  • Helpdesk support
  • Licensing & software management
  • Servers & cloud infrastructure
  • Hardware & device purchasing
  • Onboarding and offboarding
  • IT process automation
  • Network monitoring
  • Cybersecurity software stack
  • Cybersecurity process creation
  • Breach monitoring
  • Breach support
  • Forensic cybersecurity
  • Remote workforce security
  • Network security monitoring
  • Systems access security tools
Compliance services
  • Compliance gap audits
  • Compliance management
  • Compliance reporting
  • Remote workforce compliance
  • Data storage and management
  • Compliance process building
  • Compliance strategy

Sugarshot: your path
to advanced it

Prioritizing solutions

You have hundreds of technology needs. But how do you know which solutions to prioritize and when to deploy them? Our powerful process takes the guesswork out of IT decisions. SugarShot offers holistic managed IT services, focused on solidifying your IT foundation and moving you toward operational maturity.

No more surprises

Is your managed IT services bill full of surprises? At SugarShot, we believe the level of IT support you get shouldn’t depend on your size or how much money you’re willing to fork over. We’re democratizing IT services to offer all companies peace of mind with their technology and business solutions. That’s why we offer one robust package with clear, commonsense pricing. Forget hidden fees and anxiety-inducing IT bills. We charge by user and device so your IT services cost is always predictable and scalable.

5 reasons
to choose Sugarshot
block1 block1m
Integrating your tools and software to streamline operations, ensure business continuity, maximize compliance and mitigate risk.
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Through future proofing your technology solutions, business growth intelligence and data visualization.
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Helping your team and IT systems perform better through your operational assets, collaboration tools, phones & VoIP etc.
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Through future proofing your technology solutions, business growth intelligence and data visualization.
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Integrating your tools and software to streamline operations, ensure business continuity, maximize compliance and mitigate risk.
For obligation free chat

Simple pricing,
scalable for team of
all sizes

After SugarShot conducts a comprehensive IT audit of your systems and processes, we deliver a clear blueprint of your gaps, strengths and needs, distilled into projects for approval and an ongoing per user, per month fee void of any lock-in contracts. Instead of confusing, long-form proposals that are difficult to understand and question, we lay it all out in your language, giving you the data you want to implement the systems you need.

Simple pricing, scalable for team of all sizes
Security & scalability at the core of our service

Security & scalability
at the core of our

  • Scalable managed IT solutions that grow as you team grows, agile and secure enough to last the distance.
  • Long term blueprint planning aided with short term, on the ground IT service roll outs.
  • Complete security and compliance testing, regularly determining the effectiveness of your defense systems.
  • Expert technical assistance for problems, challenges and incidents that occur to prevent and fix downtime and potential data loss

Your Custom Roadmap
to Technology and
Business Success

SugarShot is more than just a managed service provider.

We’re your platform for success.

Our USA-based team is made up of passionate, experienced IT pros who are eager and ready to take your business where it needs to go. (And we’re pretty fun to hang out with, too). Leave your assumptions about IT support at the door, because we’re anything but traditional. Here’s what partnering with SugarShot looks like.

Our USA-based team is made up of passionate, experienced IT pros who are eager and ready to take your business where it needs to go. (And we’re pretty fun to hang out with, too). Leave your assumptions about IT support at the door, because we’re anything but traditional. Here’s what partnering with SugarShot looks like.

Complete a risk assessment

Before introducing new IT solutions, you need to understand your starting point. In this technical and business risk assessment, we audit your systems, technology and operations across five dimensions: Survival, Security, Efficiency, Performance and Insight.

See your operational maturity score

Your operational maturity score quantifies your security posture and business risks. Armed with this information, you gain a clearly prioritized roadmap to operational maturity.

Prioritize your IT and business needs

Next, we develop a comprehensive growth strategy to improve your score and future-proof your business. We lay out all the resources and costs required to get you from A to B – and then we make it happen.

Get 24/7 Support

With your goals in focus, we work with you consistently to roll out new initiatives, overcome challenges and evaluate progress. 5. Improve Your Score Your success is our success. We adapt to changes, offer technology insights and provide strategic guidance every step of the way.

Constant Communication

We check in weekly, monthly, quarterly and annually to evaluate business objectives and hash out new goals.

Clients testimonials
SugarShot works very hard at what they do. They CARE about the customer and it's not just about earning a few dollars and spending a few hours. They focus on establishing a relationship with their customers with honesty and integrity.
Fred SimabPresident, Pacific Document Signing
Clients testimonials
We would like to thank you and your team for the excellent work you have done to facilitate this large network transition from our parent company. We are grateful for your creative approach to building our network structure that has better security, efficiency, and productivity.
Teri BoyleVice President of Corporate Operations, Monarch Owner Services
Clients testimonials
SugarShot really does provide astoundingly good customer service. If there’s an issue I can generally get it resolved very quickly and in a very user-friendly way, and that’s quite special. SugarShot frees management to focus on core business.
Jeffrey BalashChairman, Comstock Capital Partners
Clients testimonials
Over the course of the last ten years, SugarShot, has risen to the occasion by undertaking the development of projects that required very fast turnaround and minimal supervision…I have always found the to be knowledgeable, diligent and patient with a high level of customer focus.
Denise OffuttSenior Manager of Market Research, EPSON AMERICA
Clients testimonials
I can’t say enough good things about SugarShot. They are timely, responsive and create great things! My experience has been top notch from start to finish and I continue to use them as my preferred vendor.
David Mathison, M.D.CEO,
Clients testimonials
“Before switching to SugarShot, I became overwhelmed at maintaining my own IT due to updates and new technologies. It was difficult for me to take vacation. I used the SugarShot monitoring services not only for 24-hour support but also to eliminate the hassle of managing an internal IT employee.”
Paul LinPresident, United Pacific Industries
Clients testimonials
Let me take this opportunity to compliment you and your entire staff on the excellent job you have done to get The Ronald Reagan Presidential Foundation online and ready. The outstanding solution you proposed has given us confidence.
Cary GarmanDirector of Operations, The Ronald Reagan Presidential Foundation
Clients testimonials
My computer died last night; over the weekend, and your Engineer met me at Best Buy and helped me buy a machine, took it and my old one home with him overnight, and had the whole thing working for me this morning.
Gareth SchweitzerFounder & President, Kelton Global
Clients testimonials
Arnie also knows his industry inside and out and helped us avoid many pitfalls and problems that came up as we scaled to a larger company. We would have never been able to handle all the server issues, bandwidth issues, and security issues.
Daniel SavagePresident, Educational Science Corporation
Clients testimonials
SugarShot brought education along with security. To be able to come home and spend time with my wife and son and know that every service that SugarShot provides is working is great piece of mind. It's that simple and that amazing.
Mark Macdonald CEO, Venice Nutrition
Clients testimonials
SugarShot's technology and available products have enhanced our efficiency and business mobility tremendously. Scott and the team have been extremely knowledgeable and I feel like an important client.
Jeff MunjackJDM Financial Group,
Clients testimonials
SugarShot gives us piece of mind; the service level and responsiveness to tackling whatever issues arise is very quick. There hasn't been any downtime or problems with the network.
Scott HayashiCFO, Arbios
Clients testimonials
Everything went great with the new network set up. We will definitely use SugarShot again when the need arises.
Paul ChackelDirector of Technical Operations, Benenson Strategy Group
Clients testimonials
Without SugarShot’s help, we could not effectively forecast our IT budget. Now, our down time and frustration level has been greatly reduced. SugarShot is a win-win proposition.
Diana FairCEO, Eaturna
Clients testimonials
SugarShot allows me to focus on what I do best: running my company. Our network is no longer held together with bubble gum and bailing wire. With SugarShot we have a solid infrastructure in place.
Mike HolwickPrincipal, Holwick Construction

The benefits of Sugarshot’s
IT managed services

Be competitive
Unlock new technology opportunities and leverage them against your competitors.
Security & protection
Protect against unwanted IT downtime, potential security breaches and negligent data loss events.
Run your business more efficiently, with better productivity, and with less stress from IT failure.
A strategic partner
Align your technology strategy with your business objectives to create a plan that helps and doesn’t hinder growth
Stay in the loop on IT
Receive regular communication and monitoring reports.
For obligation free chat

What you get with Sugarshot
IT services

Here’s what else you get

Advanced Risk Assessment
We audit your systems, security and processes to understand your current risk and uncover areas to improve.
Operational Maturity Score
Based on our risk assessment, we calculate an operational maturity score for your business. We focus every strategic decision on improving your score and making you more cyber resilient.
Roadmap to Cyber Resilience
We clearly prioritize your technology needs and outline a roadmap to get where you want to go. We lay out every technology piece and cost so there are zero surprises along the way.
24/7 Managed IT Services
We keep your infrastructure at peak health with industry leading services including helpdesk, compliance, recovery, remote and onsite support, monitoring and maintenance.

Situations where we help

Content 1
Looking to make a change?

Have you been burned by IT support companies in the past? You’re not alone. Standard IT companies cause tons of headaches for businesses, like obscure package options and confusing pricing, unclear recommendations and lackluster communication. At SugarShot, we are dedicated to avoiding confusing tech jargon but instead use real language you understand. Changing IT providers can feel daunting, but it needn’t be. It starts with a free conversation to understand what you’re looking for.

Content 2
Time to upgrade

You may realize it’s time to upgrade your existing systems, and you want to better understand what’s needed and how to go about it. You need a partner to help. We strive to be sweeter, but don’t sugarcoat anything: Candid, business-centric advice.

Sweeter, more
sensible IT solutions

SugarShot is an open rebellion against the IT grain. If you’re looking for a standard IT company that looks, talks and feels like the rest of the bunch, you may want to keep walking. We go beyond generic IT support to breathe new life into your business. Here’s how:

Real-time communication and strategic guidance.

You need an expert in your corner to help you plan and anticipate future needs. Our dedicated team will be there every step of the way to offer ongoing strategic advice, intelligence and confidence.

Security comes first in everything we do.

For most modern businesses, security is a growing concern and necessary for survival. We don’t charge extra for a separate security product. Security is embedded in our DNA and weaved into every service we offer.

Technology insights that power business growth.

Nothing gets us more excited than helping businesses build a sustainable future. We design a tactical roadmap to show you where you are and get you where you want to be.

Technology made ridiculously simple.

We take all the complexities of IT and boil them down into a single holistic solution, customized to you. You’ll understand exactly what you’re getting, how much it costs and how each piece fits into your growth goals.

Simple, flexible pricing.

With our straightforward pricing model, you’ll never have to wonder where your IT budget is going. You pay per user and per device, giving you the freedom to scale and flex as needed.

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