IT Support IT Support

IT Support
& Management

IT support and management for companies and organizations with a reliance on technology to succeed. Improve the efficiency and productivity of your overall day-to-day operations with superior IT support, responsive communication, best-in-class automation, and a strategy-first approach to MSP partnership.

Comprehensive IT support
Keep your systems running smoothly with downtime prevention
Proactive cybersecurity
Protect sensitive data and prevent cyberattacks
Tailored solutions
Support packages to meet the unique needs of your business and industry
Rapid response times
A US based support team, always available to provide effective resolution for IT issues
Regular security audits
Identify and mitigate potential threats with ongoing vulnerability assessments
Data backup & disaster recovery
Ensure business continuity in the event of a crisis
Strategic cloud computing
Enhance collaboration and increase efficiency with best-in-class cloud- based tools
Expert advice and consultation
Always stay up to date with the latest technologies and best practices for IT and cybersecurity

Affordable and
flexible pricing

SugarShot works with businesses between 20-1,000 seats across the entire USA. We specialize in IT managed services and IT support for organizations with a distinct reliance on technology, who are changing, evolving, and in need of a proactive strategy. With technical expertise and certifications, our team is capable and reliable of solving even the most complex technology challenges. What sets SugarShot apart however is a matter of culture. When it comes to proactive, pre-emptive, and strategic-led IT support, we outclass our competitors with dedication and a best-in-class framework which guides every client relationship. It starts with a 100-point analysis of infrastructure, systems, processes, and software.

Highlights of working with


Your next hire might be AI

How AI is reducing technology risk and enabling companies to operate at higher levels of operational maturity.
Strategic technology advice to help plan your future growth.
Three-year risk adjusted IT and technology plans.
Cybersecurity systems & processes to de-risk the business.
IT support to manage continuity and decentralized workforces.

What We Do

IT support
  • Helpdesk support
  • Licensing & software management
  • Servers & cloud infrastructure
  • Hardware & device purchasing
  • Onboarding and offboarding
  • IT process automation
  • Network monitoring
  • Cybersecurity software stack
  • Cybersecurity process creation
  • Breach monitoring
  • Breach support
  • Forensic cybersecurity
  • Remote workforce security
  • Network security monitoring
  • Systems access security tools
Compliance services
  • Compliance gap audits
  • Compliance management
  • Compliance reporting
  • Remote workforce compliance
  • Data storage and management
  • Compliance process building
  • Compliance strategy
Competitively priced. Award winning support. Get a quote.
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A platform to manage your
technology blueprint & risk

Technology matters. It plays an important role in the daily operations of your business and paves the way for future growth. Making it scalable, compliant, secure, and ready to support your growth trajectory is pivotal to success. From planning for cybersecurity threats, licensing clean ups, policy gap fixes, compliance accountability, and cloud infrastructure updates, Frosty helps manage every technology consideration within your business through the lens of risk reduction.

A strategy first framework
Plan and manage your technology, security, and compliance initiatives strategically by connecting priorities to the bigger picture of where you are going and how you will get there.
Guaranteed alignment
Achieve alignment across your organization by agreeing on risk appetite, strategic priorities, and known operational gaps. Alignment allows you to decide what to do, and importantly, what to do next.
Risk reduction tracking
Uncover risk in the business through Frosty’s comprehensive framework which covers every possible corner of your technology infrastructure. Where risk is higher than you’d like it, plan for and track risk reduction as initiatives are completed.
Priority and timing
Not every important initiative is urgent. Frosty helps you prioritize what to do next by assessing the quantum of risk reduction it represents. Decide what to do now and plan three years out with aligned budgets and no surprises.
Clients testimonials
SugarShot works very hard at what they do. They CARE about the customer and it's not just about earning a few dollars and spending a few hours. They focus on establishing a relationship with their customers with honesty and integrity.
Fred SimabPresident, Pacific Document Signing
Clients testimonials
We would like to thank you and your team for the excellent work you have done to facilitate this large network transition from our parent company. We are grateful for your creative approach to building our network structure that has better security, efficiency, and productivity.
Teri BoyleVice President of Corporate Operations, Monarch Owner Services
Clients testimonials
SugarShot really does provide astoundingly good customer service. If there’s an issue I can generally get it resolved very quickly and in a very user-friendly way, and that’s quite special. SugarShot frees management to focus on core business.
Jeffrey BalashChairman, Comstock Capital Partners
Clients testimonials
Over the course of the last ten years, SugarShot, has risen to the occasion by undertaking the development of projects that required very fast turnaround and minimal supervision…I have always found the to be knowledgeable, diligent and patient with a high level of customer focus.
Denise OffuttSenior Manager of Market Research, EPSON AMERICA
Clients testimonials
I can’t say enough good things about SugarShot. They are timely, responsive and create great things! My experience has been top notch from start to finish and I continue to use them as my preferred vendor.
David Mathison, M.D.CEO,
Clients testimonials
“Before switching to SugarShot, I became overwhelmed at maintaining my own IT due to updates and new technologies. It was difficult for me to take vacation. I used the SugarShot monitoring services not only for 24-hour support but also to eliminate the hassle of managing an internal IT employee.”
Paul LinPresident, United Pacific Industries
Clients testimonials
Let me take this opportunity to compliment you and your entire staff on the excellent job you have done to get The Ronald Reagan Presidential Foundation online and ready. The outstanding solution you proposed has given us confidence.
Cary GarmanDirector of Operations, The Ronald Reagan Presidential Foundation
Clients testimonials
My computer died last night; over the weekend, and your Engineer met me at Best Buy and helped me buy a machine, took it and my old one home with him overnight, and had the whole thing working for me this morning.
Gareth SchweitzerFounder & President, Kelton Global
Clients testimonials
Arnie also knows his industry inside and out and helped us avoid many pitfalls and problems that came up as we scaled to a larger company. We would have never been able to handle all the server issues, bandwidth issues, and security issues.
Daniel SavagePresident, Educational Science Corporation
Clients testimonials
SugarShot brought education along with security. To be able to come home and spend time with my wife and son and know that every service that SugarShot provides is working is great piece of mind. It's that simple and that amazing.
Mark Macdonald CEO, Venice Nutrition
Clients testimonials
SugarShot's technology and available products have enhanced our efficiency and business mobility tremendously. Scott and the team have been extremely knowledgeable and I feel like an important client.
Jeff MunjackJDM Financial Group,
Clients testimonials
SugarShot gives us piece of mind; the service level and responsiveness to tackling whatever issues arise is very quick. There hasn't been any downtime or problems with the network.
Scott HayashiCFO, Arbios
Clients testimonials
Everything went great with the new network set up. We will definitely use SugarShot again when the need arises.
Paul ChackelDirector of Technical Operations, Benenson Strategy Group
Clients testimonials
Without SugarShot’s help, we could not effectively forecast our IT budget. Now, our down time and frustration level has been greatly reduced. SugarShot is a win-win proposition.
Diana FairCEO, Eaturna
Clients testimonials
SugarShot allows me to focus on what I do best: running my company. Our network is no longer held together with bubble gum and bailing wire. With SugarShot we have a solid infrastructure in place.
Mike HolwickPrincipal, Holwick Construction