Managed IT Support
Doing Technology Differently.
Sweeter. Better. Nicer.
Simple pricing. Clear technology priorities. Continuous business insight. And security baked into every level. At SugarShot, we’re shaking up IT support and future-proofing Los Angeles businesses with unrivaled insight into our clients’ businesses and IT security needs.
The right IT services provider should help and not hinder operational continuity. You need to keep your business running at optimal performance and your IT systems and technology play a pivotal role in ensuring that. Simple IT oversights lead to costly downtime but SugarShot catches technology problems before they impact your business.
At SugarShot, we implement Technology. Differently. We believe that slow and unreliable technology is crippling for a growing business, and we offer a technology and IT blueprint to help you get from where you are to where you want to be. This includes implementing a stabilized IT environment and secure processes that remove the stress and burden of IT from your plate. We specialize in managed IT support and computer network services for businesses across Los Angeles, from Century City to Beverly Hills and even Orange County.
You have hundreds of technology needs. But how do you know which solutions to prioritize and when to deploy them? Our powerful process takes the guesswork out of IT decisions. SugarShot offers a holistic solution, focused on solidifying your IT foundation and moving you toward operational maturity.
Is your IT support bill full of surprises? At SugarShot, we believe the level of IT support you get shouldn’t depend on your size or how much money you’re willing to fork over. We’re democratizing IT support to offer all Los Angeles companies peace of mind with their technology and business solutions. That’s why we offer one robust package with clear, commonsense pricing. Forget hidden fees and anxiety-inducing IT support bills. We charge by user and device so your IT support cost is always predictable and scalable.
After SugarShot conducts a comprehensive IT audit of your systems and processes, we deliver a clear blueprint of your gaps, strengths and needs, distilled into projects for approval and an ongoing per user, per month fee void of any lock-in contracts. Instead of confusing, long-form proposals that are difficult to understand and question, we lay it all out in your language, giving you the data you want to implement the systems you need.
SugarShot is more than just a managed service provider.
Before introducing new IT solutions, you need to understand your starting point. In this technical and business risk assessment, we audit your systems, technology and operations across five dimensions: Survival, Security, Efficiency, Performance and Insight.
Your operational maturity score quantifies your security posture and business risks. Armed with this information, you gain a clearly prioritized roadmap to operational maturity.
Next, we develop a comprehensive growth strategy to improve your score and future-proof your business. We lay out all the resources and costs required to get you from A to B – and then we make it happen.
With your goals in focus, we work with you consistently to roll out new initiatives, overcome challenges and evaluate progress. 5. Improve Your Score Your success is our success. We adapt to changes, offer technology insights and provide strategic guidance every step of the way.
We check in weekly, monthly, quarterly and annually to evaluate business objectives and hash out new goals.
Have you been burned by IT support companies in the past? You’re not alone. Standard IT support companies cause tons of headaches for businesses, like obscure package options and confusing pricing, unclear recommendations and lackluster communication. At SugarShot, we are dedicated to avoiding confusing tech jargon but instead use real language you understand. Changing IT providers can feel daunting, but it needn’t be. It starts with a free conversation to understand what you’re looking for.
You may realize it’s time to upgrade your existing systems, and you want to better understand what’s needed and how to go about it. You need a partner to help. We strive to be sweeter, but don’t sugarcoat anything: Candid, business-centric advice.
SugarShot is an open rebellion against the IT grain. If you’re looking for a standard IT company that looks, talks and feels like the rest of the bunch, you may want to keep walking. We go beyond generic IT support to breathe new life into your business. Here’s how:
You need an expert in your corner to help you plan and anticipate future needs. Our dedicated team will be there every step of the way to offer ongoing strategic advice, intelligence and confidence.
For most modern businesses, security is a growing concern and necessary for survival. We don’t charge extra for a separate security product. Security is embedded in our DNA and weaved into every service we offer.
Nothing gets us more excited than helping businesses build a sustainable future. We design a tactical roadmap to show you where you are and get you where you want to be.
We take all the complexities of IT and boil them down into a single holistic solution, customized to you. You’ll understand exactly what you’re getting, how much it costs and how each piece fits into your growth goals.
With our straightforward pricing model, you’ll never have to wonder where your IT budget is going. You pay per user and per device, giving you the freedom to scale and flex as needed.