Managed IT Services Managed IT Services

Business continuity
& virtual office

Sugarshot Managed
IT Support

01Is your workforce prepared to go remote?

The ability to transition your team to remote work is increasingly vital for businesses. The global crisis surrounding the COVID-19 pandemic has made it clear that many companies are still not equipped to function remotely. While some already allow remote work, 44% of companies don’t allow remote work at all. Businesses are scrambling to set up remote employees and struggling to stay productive. You need a partner.

02Keep up business as usual with an it partner you trust

It is crucial to arm your employees for this transition with the right tools and procedures to work from home. Taking the time to establish security policies and provide your employees with the guidance they need to be successful will help ensure a successful changeover. If the concept of a remote workforce makes your head spin, don’t worry – you’re not alone. SugarShot is here to help. 

03We do technology. Differently.

We’re not like your typical managed IT services firm in Los Angeles. SugarShot does technology, differently. Our proposals are different. Our brand is different. Our customer support is different. And we mean different in a good way, not a bad way.

Now, more than ever, slow and unreliable technology will cripple your ability to maintain business continuity. You need a blueprint on what to do now, and what you’ll need next. That’s what our business continuity and virtual office strategy looks like at SugarShot.

Our clients across the USA - Our clients across the USA - Our clients across the USA -
Competitively priced. Award winning support. Get a quote.
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The Sugarshot Guarantee

What does
business continuity
look like during
this time?

Prioritizing speed

Beyond current concerns about COVID-19, many other scenarios may necessitate transitioning employees to a remote work environment:

– Cost-saving measures

– Schools closing down

– Reduced or paused work travel

– Supporting clients out of state

– Worker requests to stay home

– Increased digital communication

– Rapid workforce augmentation- Hardware shortages

Remote is the future

You don’t need to wait for some life-altering event to happen before setting up a remote workforce. There are plenty of benefits to being proactive about offering a work-from-home option to employee. In a world post COVID-19, remote work will continue to become the new norm and having the agility to add to your team using a virtually cohesive workflow will be an asset for any business. We can help you discover what you need right now in a modular way, so that the future can be added to instead of rebuilt.

5 reasons
to choose Sugarshot
block1 block1m
Integrating your tools and software to streamline operations, ensure business continuity, maximize compliance and mitigate risk.
block2 block2m
Through future proofing your technology solutions, business growth intelligence and data visualization.
block3 block3m
Helping your team and IT systems perform better through your operational assets, collaboration tools, phones & VoIP etc.
block4 block4m
Through future proofing your technology solutions, business growth intelligence and data visualization.
block5 block5m
Integrating your tools and software to streamline operations, ensure business continuity, maximize compliance and mitigate risk.
For obligation free chat

Simple pricing.
Fast moving

After SugarShot conducts a comprehensive business continuity and virtual office audit of your organization, we deliver clear recommendations of the gaps and risks holding you back and the future needs to plan for before they become issues.

We distill recommendations into projects and easy-to-understand ongoing pricing. SugarShot avoids confusing and hard-to-approve quotes. We equip you with simple, clear and precise recommendations that make sense right away. 

Simple pricing
IT Experts

Security &
is essential

SugarShot has a “no hidden fees and anxiety-inducing IT support bills” promise. It’s a mouthful and hard to say five times fast, but it’s important to us. Your IT support cost is always predictable and scalable (up and down) with us.

  • Scalable IT solutions that can expand and contract with your team count = more agile
  • Short term to medium term blue prints so that you’re ready for anything during this time
  • Complete security and compliance testing, regularly determining the effectiveness of your defense systems
  • Expert technical assistance for problems, challenges and incidents, deployed remotely, 24/7
Clients testimonials
SugarShot works very hard at what they do. They CARE about the customer and it's not just about earning a few dollars and spending a few hours. They focus on establishing a relationship with their customers with honesty and integrity.
Fred SimabPresident, Pacific Document Signing
Clients testimonials
We would like to thank you and your team for the excellent work you have done to facilitate this large network transition from our parent company. We are grateful for your creative approach to building our network structure that has better security, efficiency, and productivity.
Teri BoyleVice President of Corporate Operations, Monarch Owner Services
Clients testimonials
SugarShot really does provide astoundingly good customer service. If there’s an issue I can generally get it resolved very quickly and in a very user-friendly way, and that’s quite special. SugarShot frees management to focus on core business.
Jeffrey BalashChairman, Comstock Capital Partners
Clients testimonials
Over the course of the last ten years, SugarShot, has risen to the occasion by undertaking the development of projects that required very fast turnaround and minimal supervision…I have always found the to be knowledgeable, diligent and patient with a high level of customer focus.
Denise OffuttSenior Manager of Market Research, EPSON AMERICA
Clients testimonials
I can’t say enough good things about SugarShot. They are timely, responsive and create great things! My experience has been top notch from start to finish and I continue to use them as my preferred vendor.
David Mathison, M.D.CEO,
Clients testimonials
“Before switching to SugarShot, I became overwhelmed at maintaining my own IT due to updates and new technologies. It was difficult for me to take vacation. I used the SugarShot monitoring services not only for 24-hour support but also to eliminate the hassle of managing an internal IT employee.”
Paul LinPresident, United Pacific Industries
Clients testimonials
Let me take this opportunity to compliment you and your entire staff on the excellent job you have done to get The Ronald Reagan Presidential Foundation online and ready. The outstanding solution you proposed has given us confidence.
Cary GarmanDirector of Operations, The Ronald Reagan Presidential Foundation
Clients testimonials
My computer died last night; over the weekend, and your Engineer met me at Best Buy and helped me buy a machine, took it and my old one home with him overnight, and had the whole thing working for me this morning.
Gareth SchweitzerFounder & President, Kelton Global
Clients testimonials
Arnie also knows his industry inside and out and helped us avoid many pitfalls and problems that came up as we scaled to a larger company. We would have never been able to handle all the server issues, bandwidth issues, and security issues.
Daniel SavagePresident, Educational Science Corporation
Clients testimonials
SugarShot brought education along with security. To be able to come home and spend time with my wife and son and know that every service that SugarShot provides is working is great piece of mind. It's that simple and that amazing.
Mark Macdonald CEO, Venice Nutrition
Clients testimonials
SugarShot's technology and available products have enhanced our efficiency and business mobility tremendously. Scott and the team have been extremely knowledgeable and I feel like an important client.
Jeff MunjackJDM Financial Group,
Clients testimonials
SugarShot gives us piece of mind; the service level and responsiveness to tackling whatever issues arise is very quick. There hasn't been any downtime or problems with the network.
Scott HayashiCFO, Arbios
Clients testimonials
Everything went great with the new network set up. We will definitely use SugarShot again when the need arises.
Paul ChackelDirector of Technical Operations, Benenson Strategy Group
Clients testimonials
Without SugarShot’s help, we could not effectively forecast our IT budget. Now, our down time and frustration level has been greatly reduced. SugarShot is a win-win proposition.
Diana FairCEO, Eaturna
Clients testimonials
SugarShot allows me to focus on what I do best: running my company. Our network is no longer held together with bubble gum and bailing wire. With SugarShot we have a solid infrastructure in place.
Mike HolwickPrincipal, Holwick Construction

Situations where we help

You need a strategic foundation

Changing IT providers can feel daunting, but it needn’t be. It starts with a free conversation to understand what you’re looking for. Has your previous IT support company let you down too many times? Standard IT management firms can cause headaches for businesses like yours. With unusually structure packages and confusing pricing, it’s hard to know how to get the most from the partnership with them. That’s where SugarShot is different. Perhaps it’s a time for a shift. Your business security, technology and IT management is too important right now to leave it up to chance. You need the right partner…Us.

Going Virtual

You may realize it’s time to upgrade your existing systems. You might be seeing the break all around you as you push the business into a new season of operating in a partially or fully virtual way. You need a partner to help. We strive to be sweeter, but don’t sugarcoat anything: Candid, business-centric advice.

Engaging Sugarshot
for continuity planning
and virtual office

SugarShot is more than just a managed service provider.

We’re your success partner.

Our LA-based team is made up experienced LA IT pros, ready to roll out:

1. A risk and needs assessment

Before introducing new IT solutions, you need to understand your starting point. In this technical and business risk assessment, we audit your systems, technology and operations across five dimensions: Survival, Security, Efficiency, Performance and Insight. We do this quickly, because we understand the need for you to respond to your situation with speed

2. Technology and systems setup

If your employees are transitioning from desktop to laptop, will they need access to any specialized software? If you use industry-specific software, make sure your IT department has a process in place to facilitate installation to accommodate users’ needs efficiently. Whatever it is that you need, we get it ready.

3. Security policy implementation

A remote workforce means that team members will be able to access company systems from home as well as public WiFi networks. It’s vital to have an established policy in place to clarify essential security measures. Sensitive information must be protected. Secure passwords, cloud storage, and virtual private networks (VPNs) are all crucial elements to consider when implementing your security policy.

4. Virtual training for your team

A flexible work policy won’t always be an exciting notion for every employee. Older or less tech-savvy employees may have a hard time adapting to new technology, which can lead to frustration or confusion. Don’t allow employees to feel like they’re on their own when it comes to working remotely. Dedicate time to train employees in advance of working from home, and follow up once they’re in place to ensure they have everything they need. 

5. Constant communication

We check in weekly and monthly via our customer success managers, and offer online assistant through SugarShot Live whenever you need it. We stay connected so that you’re always supported.